Cancellation & Refund Policy

Scope and contract priority

This policy describes the general cancellation and refund practices of Nexoel LLC. Each engagement should have a signed proposal, statement of work, order form, or other written agreement. If that agreement contains engagement-specific cancellation, acceptance, or refund terms, the agreement controls, subject to applicable law.

Consulting and custom development

Clients may request cancellation by emailing [email protected]. If cancellation is received before work and reserved project time begin, prepaid service fees will be refunded, less approved non-cancellable third-party expenses. After work begins, Nexoel LLC will deduct fees for work performed, completed or accepted milestones, reserved capacity where specified in the agreement, and approved non-cancellable expenses. Any remaining refundable balance will be calculated under the applicable agreement and returned to the original payment method where reasonably possible.

Deposits and milestone payments

Deposits secure project scheduling. Any non-refundable portion, reserved-capacity charge, milestone amount, review deadline, and deemed-acceptance period must be stated in the applicable agreement. A milestone payment is not refundable after the deliverable has been accepted under that agreement, except where the agreement or applicable law requires otherwise. Clients should report disputed work within the stated review period so the agreed correction process can be followed.

Subscriptions and recurring support

A client may cancel a subscription or recurring support plan before its next renewal by following the cancellation method stated in the order or by contacting us. Cancellation stops future renewals but does not ordinarily create a refund or credit for the current billing period. Access or support continues through the paid period unless the agreement states otherwise.

Software licenses and digital deliverables

License fees and digital deliverables are generally non-refundable after license credentials, source files, downloads, or other access have been delivered. If an item materially fails to match the written specifications, the client should notify us promptly. We may provide correction, replacement, service credit, or refund where required by the agreement or applicable law.

Nexoel cancellation

If Nexoel LLC cancels an engagement without client breach, we will refund any prepaid amount attributable to services not performed, less approved non-cancellable expenses. We may suspend or terminate services for non-payment, unlawful use, security risk, or material breach as permitted by the applicable agreement.

Refund requests and timing

Send requests to [email protected] with the client name, invoice number, payment date, and reason for the request. Approved refunds are normally initiated within 10 business days. Banks and payment providers may require additional processing time. Nothing in this policy limits rights that cannot be waived under applicable law.

Contact us

Nexoel LLC is registered in Colorado and maintains a business office at 4381 Manzanita, Irvine, CA 92604, United States · [email protected] · +1 (719) 581-7018.